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How Business Support Works

We Handle the Tech Stuff So You Don’t Have To

Running a business is enough work already. We take care of your technology, so you don’t have to think about it. No confusing tools. No long wait times. Just simple, helpful support whenever you need it.
01

Pick a Plan

Choose the support level that fits your business.
02

We Get You Set Up

We learn your tools and systems and make sure everything works the way it should.
03

Ask for Help

When you need something fixed or set up, just send us a message. We’ll take care of it.

All the Tech Support You Need in One Place

We help with the everyday things that keep your business running smoothly. You don’t need to hire an IT team or waste time figuring it out yourself.

We fix tech problems

If something breaks or stops working, we’ll help you fix it.

We set up your software and tools

We handle things like Google Workspace, Microsoft 365, CRMs, and password managers.

We manage your team’s accounts

We add new team members and remove old ones. We set permissions and make sure the right people have access.

We help keep your business secure

We’ll guide you on best practices for keeping your accounts safe, help set up two-factor authentication, and assist with basic security settings.

We help with email setup and support

Need help setting up email forwarding, shared mailboxes, or distribution lists? We’ll assist you in getting things configured the right way.

We’re here to offer fast, friendly support

Whenever you have a tech question or need a hand, we’re ready to help. We aim to respond quickly and explain things in plain english—no jargon.

Simple Plans That Give You Support When You Need It

We’re here to help with your day-to-day tech needs. Choose the plan that fits your business, and we’ll be there when you need a hand.
Try us out risk-free — your first 3 tickets or first month is on us (whichever comes first).
Jump on the Small Plan and give us a go!
Small
$ 99
/mo
If you mostly handle things yourself, but want help when you need it.
  • $69 per request
  • Support hours: 9 AM – 5 PM EST
  • Access to help when you need it, no monthly requests included
  • Great if you mostly handle things yourself, but want us available
  • Live Support Rate of $200 per hour
Start Small
Large
$ 999
/mo
If you’re growing fast and want priority support with more regular help.
  • 18 support requests included each month
  • Support hours: 8 AM – 6 PM EST
  • Extra requests: $49 each if you go over
  • Great if you need more regular hands help
  • Live Support Rate of $150 per hour
Go Large
Monthly Plans are yearly commitments paid monthly
Small
$ 990
/yr
If you mostly handle things yourself, but want help when you need it.
  • $69 per request
  • Support hours: 9 AM – 5 PM EST
  • Access to help when you need it, no monthly requests included
  • Great if you mostly handle things yourself, but want us available
  • Live Support Rate of $200 per hour
Start Small
Large
$ 9990
/yr
If you’re growing fast and want priority support with more regular help.
  • 18 support requests included each month
  • Support hours: 8 AM – 6 PM EST
  • Extra requests: $49 each if you go over
  • Great if you need more regular hands help
  • Live Support Rate of $150 per hour
Go Large

What’s Included in Every Plan:

Help with Tech Problems

If something stops working—whether it’s email, logins, or software—we’re here to help get it sorted.

Setup for Software and Tools

We’ll help you set up common tools like Google Workspace, Microsoft 365, CRMs, and password managers so you can get to work faster.

User and Team Account Management

Need to add or remove someone from your team? We help manage user accounts, permissions, and access across your systems.

Help with Basic Security

We guide you on the best ways to keep your accounts secure, including setting up two-factor authentication and basic security settings.

Email Setup and Support

We help with things like email forwarding, shared mailboxes, and distribution lists, so messages go to the right people.

Friendly, Plain-English Support

You’ll talk to real people who explain things clearly—no jargon, no tech speak. Just helpful answers.

Frequently asked questions

If you’re wondering how HumbleCloud works, you’re not alone. Here are the most common questions people ask us—and straightforward answers to help you decide if we’re the right fit.

What exactly does HumbleCloud do?
We handle the tech side of your business—managing your website, software, and tools—so you don’t have to. We keep things running smoothly behind the scenes while you focus on your work.

Do I need to have Business Support to get website hosting?
No, you can get Managed WordPress hosting from us to get your website started.
Will you manage the software we already use?
Yes. We help with the tools you already rely on, like Google Workspace, Microsoft 365, CRMs, and more. If you’re not sure, just ask—we’re here to make things easier.
What happens if something breaks?
Send us a message. We’ll do our best to fix it quickly and explain what’s happening in plain English. If it’s outside of what we handle, we’ll guide you on what to do next.
Do you offer after-hours or emergency support?
We do. If something urgent comes up outside of normal hours, we offer emergency support for critical issues. Just let us know, and we’ll talk you through how it works.
Are there any hidden fees?
No. We keep pricing simple and transparent. You’ll always know what you’re paying and what’s included. No surprises.
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